What Do You Say On A Sales Call?

How much talking should you do on a sales call?

The “ideal” talk-to-listen ratio is 43:57.

Most sales reps speak 65-75% of their calls.

Bumping a prospect’s talk-time from 22% to 33% delivers a sharp increase in win rates.

If pricing comes up 3-4x in a call, consider it a buying signal..

What are the 7 steps of a sale?

The stages of the 7 step sales process are:Prospecting and Initial Contact.Qualifying.Needs Assessment.Sales Pitch or Product Demo.Proposal and Handling Objections.Closing.Following Up, Repeat Business & Referrals.

What are the 7 steps in the sales process?

Typically, a sales process consists of 5-7 steps: Prospecting, Preparation, Approach, Presentation, Handling objections, Closing, and Follow-up.

What are 5 steps to a conversation?

The legendary 5 steps to a conversationStep one: Introduction. The introduction is your opening. … Step two: Short Story. The Short Story is a short explanation of who you are, who you represent and what you are promoting or trying to achieve. … Step three: Presentation. The presentation is where you present your offer. … Step four: the close. … Step five: REHASH.

How do you master small talk?

How to Master the Art of Small TalkCreate a small-talk Top 10 list. … Listen to what people say and how they respond. … Be curious. … Look for common interests. … Be interested. … Remember that small talk can lead to a connection. … Keep throwing out topics until something clicks. … Participate in the conversation.More items…

What do you say during a cold call?

Now let’s get to the script.Introduce yourself. First, say your name and which company you work for. … Establish rapport. The call is already deviating from the standard cold call. … Use a positioning statement. A positioning statement shows your prospect you work with similar companies and understand their challenges.

How do you structure a sales call?

A sales call at any stage of the process should include the following five steps.Make an introduction. The goal of the introduction is very simple: talk to the prospect and get them in the right frame of mind. … Ask questions. … Deliver the pitch. … Manage objections. … End with a call to action.

How do you make a small talk on a sales call?

1. Build Rapport: Which of the following is the most effective way to establish rapport with a prospect:Comment on something in their office.Discuss an area of commonality.Get to the point of your meeting right away.Make small talk about traffic, weather, etc.Compliment them.

How do you start a customer call?

Starting a Conversation. Offer a greeting and introduce yourself. You should first offer a greeting to the person who answers, such as hello or hi. These days, most people have Caller ID, but you should still introduce yourself unless the person on the end of the line greets you by name.

What are the 7 steps of selling?

The 7 step selling processThe 7 steps. The 7 step selling process comprises: … Step 1: Prospecting and qualifying. … Step 2: Preparation/pre-approach. … Step 3: Approach. … Step 4: Presentation. … Step 5: Handling objections. … Step 6: Closing the sale. … Step 7: Follow up.

What is Small Talk example?

Small talk is the kind of conversation you make when you want to talk to someone but neither of you wants to get into a very deep or complicated conversation. It’s “small” because you talk about unimportant things, in a way that fills up silences and makes you both feel more comfortable and friendly with each other.

What do you say in a sales call?

Sales Call TipsStart Sales Calls with a Bang.Don’t Bad-Mouth Competitors.Use Awesome Labels.Set the Agenda and Stay in Control.Stand Up.Use Emphasis Wisely.Simplify Options.Adopt Smart Product Positioning.More items…•