Quick Answer: Why Is My Mophie Wireless Charger Not Working?

How do I get my Mophie wireless charger to work?

Use the supplied micro USB cable to connect the wireless charging base to a wall charging adapter with at least a 1.8 amp output.

IMPORTANT: Do not connect the wireless charging base to a computer’s USB port.


Make sure that the juice pack case is centered on the charging base..

Why is my phone not charging on my wireless charger?

The most common issue is that the charging components in the phone and the charger don’t line up. … If you’re using a wireless charger that holds a phone upright, the charging puck might be set too high or too low. In this case the charging coil isn’t aligned properly.

How do you reset a Mophie case?

I’ve now also found out that if it stops charging hold down the button on the back to reset the case and it reset to correctly charge your phone.

Does my phone support wireless charging?

Simply visit the website and type in your smartphone name or model into the search box. The full specifications of your device will be displayed. Scroll to the battery section and if “Wireless charging” is mentioned, then your device can be charged wirelessly. Otherwise, your device can only be charged via cables.

Does Mophie have a lifetime warranty?

Mophie products come with a 2 year warranty from date of purchase. Although, if you have a problem with your juice pack, you will need to send it back to them before they send the replacement. All Zagg screen protectors come with a lifetime warranty. … To register your product, please give us a call at 888-866-7443.

Does Mophie light up when charging?

The charging lights on the back of the mophie should only blink for about 20 sec or so one the charger is initally plugged it. It blinks to let you know that the charger is plugged in and that it’s charging. … They will also light up if u press the battery indicator button on the back of the mophie.

Why is my wireless iPhone charger not working?

The first thing to do when wireless charging is not working is to restart your iPhone. Restarting your iPhone can sometimes fix minor software issues and glitches which could be preventing it from charging wirelessly. … Then, swipe the red power icon from left to right to turn off your iPhone.

How do I setup my Mophie wireless charger?

Use the supplied micro-USB cable to connect the supplied AC charging adapter to the charging pad and to the wall outlet. 2. Place the wireless device on the charging pad as shown in the illustration below. Make sure the center of the device is aligned over the center of the charging pad.

How do I know if my Mophie charger is charging?

Plug your charger into the phone’s USB port. All status lights briefly turn solid, followed by solid light at each charge level and a blinking light at the current charge level. If the battery is fully charged, all lights are solid. After 30 seconds all lights turn off and the attached battery continues charging.

How do I enable wireless charging on my iPhone?

Charge wirelesslyConnect your charger to power. … Place the charger on a level surface or other location recommended by the manufacturer.Place your iPhone on the charger with the display facing up. … Your iPhone should start charging a few seconds after you place it on your wireless charger.